FREQUENTLY ASKED QUESTIONS

 

We have compiled a list of FREQUENTLY ASKED QUESTIONS to guide you and provide a clear understanding of how the property styling process works at Surfcoast Property Stylist. Please see below:

 

What does the Styling Hire Campaign by Surfcoast Property Stylist include?

At Surfcoast Property Stylist, our Styling Hire Campaign includes a standard six-week hire period to showcase your property’s best features.

 

What happens if the property is sold before the end of the six-week hire campaign?

In the event that your property is sold and the contract becomes unconditional before the end of the six-week hire campaign, we consider this a successful outcome. As a result, we reserve the right to collect the furniture and styling on the first available collection day. Please note that refunds or rebates do not apply in this case.

 

How do we arrange access for Surfcoast Property Stylist to style our property?

We kindly request that you advise us via return email with the necessary details on how to access the property on the day of styling. To make the process smoother, we recommend that you arrange for a key to be left with us at the property or with your real estate agency. You are also welcome to drop off a key at our head office. Before we commence any work, we advise you to remove any valuable or breakable personal belongings from the property.

 

Can other parties be present on the property during the styling and installation period?

For Occupational Health & Safety and safety reasons, we require exclusive access to the property during the styling and installation period. Therefore, we kindly request that other parties such as building trades, gardeners, and cleaners are not scheduled to do any work in the property during this time. This ensures a smooth and safe styling process for all parties involved.

 

Can we be present during the installation and styling process?

While we appreciate your enthusiasm and involvement in the process, we have found that our team works more efficiently and creatively if given exclusive access during the installation and styling process. However, we welcome your input and ideas during the consultation phase before the styling begins.

 

What happens if there are delays to installation due to property access?

We understand that unforeseen circumstances may arise. However, any delays to installation due to property access may incur additional fees of $220 per hour. We appreciate your cooperation in ensuring a timely and seamless styling process.

 

What safety measures do you have in place for your team during the styling and installation process?

Our team is required to wear shoes or safety shoes at all times. In line with WorkSafe requirements, our team members are not permitted to remove their shoes in your property throughout the duration of the styling and installation period. This is to ensure a safe and professional work environment.

 

What are your Terms and Conditions for engaging your services?

Engaging our services at Surfcoast Property Stylist indicates that you have read, understood, and agreed to our Terms and Conditions. We highly recommend that you review the attached document carefully to ensure a clear understanding of our service agreement. We value our clients and aim to provide a high level of customer care throughout the styling process.

 

We hope these FREQUENTLY ASKED QUESTIONS will assist you in understanding our styling process and our commitment to providing you with a seamless and stress-free experience.